Resistance means you don’t feel safe.
Quotes:
“The reason people resist is because they don’t feel safe."
“Courtesy is the first sign of safety. Respect is the outcome of courteous behaviour.”
“When working with colleagues or bosses work to create a matrix of safety for the head, the body, the heart, the spirit and the culture.”
Episode Highlights:
Part A – Your nervous system and its relationship to feeling safe
Your amygdala is responsible for perception of threat, even if that threat is not real. When there is a perception of threat, the body reacts via the amygdala in an instant freeze, fight, flight response. The remedy to threat is to create a safe work environment.
Part B – How to create safety for yourself
Part C – Intentionally creating a climate of safety
Creating a workplace matrix is similar to the matrix in the womb that surrounds and nourishes a baby. You can help create this matrix of safety by:
Helping the head feel safe – give it an explanation and facilitate regular communication of listening, speaking and coming to a shared understanding
Helping the body feel safe – is it pleasant to work in this place, is it ergonomically viable? Would you want to work there? If you wouldn’t why would you allow others to work in that condition?
Helping the heart feel safe – listening, acknowledging, validating how other people feel. Acknowledge difference of opinion without vilification of the other person.
Treat others with courtesy and civility which creates respect as the outcome.
Helping the spirit feel safe – If people are trustworthy and show courage to address problems, doing what they say they will do, the spirit feels safe.
Helping people feel safe culturally – be sincerely interested in others, and ask people about their expectations about how things should be done at work.
Part D – Incidents and solutions
Look for the principles involved in an incident to get to a solution. What principle would help elevate thought and behaviour?
Incident: An employee is resisting working with a boss.
Takeaways: